The buyer has 7 business days (Sundays and holidays excluded) counted from the date of receipt of the product for the return of the same. Unless returned for functional defects in the product or that affect the safety of its use ( see section defects susceptible to return ), the expenses related to the shipment will be assumed by the user. In any of the cases of return, the product must be returned in its original packaging and in the same state in which it was received. For the return of defective products, the provider makes available the phone 976935739 or the e-mail of "INFORMATION, SUGGESTIONS AND COMPLAINTS ON THE ORDER" firstname.lastname@example.org , means by which the user will receive precise return instructions and will be informed of the terms and conditions of reimbursement or resubmission, in the cases that proceed.
When can the return be requested?
Different circumstances may exist to proceed with the return of an order. 1.) If the received product suffers damage during transport . Upon receiving the goods must ensure that the package is externally in good condition and show no symptoms of having received a blow, if so must reject the shipment reflecting the incidence on the delivery note of the carrier and notify us at the customer service phone provider or in the email enabled for that purpose during the following 24 hours. Once you have your order you must open it and check that the merchandise apparently does not present any anomaly. We inform you that you must test the product before 7 days after receipt. 2.) Defective merchandise. If there is a defect in the operation you have 7 working days from receipt of the goods to proceed with their return. Communicate with the customer service phone of the provider or the email enabled for this purpose to receive instructions on how to proceed to change or return the product. 3.) Right of withdrawal . The private buyer (not professional or distributor) has 7 working days from the date of receipt of the product to execute the right of return or withdrawal through our DOCUMENT OF WITHDRAWAL and we will contact you to provide instructions on how to proceed to the change or return of the product.
Requirements for a return
1.) Be within the established period of 7 working days from the reception of the order. 2.) The product must be in perfect condition and unused, including manuals, accessories, promotional gifts, and in general everything that goes along with the purchase of the aforementioned product. In the case of not receiving in its original packaging the product will suffer a depreciation that will be passed on to the buyer. 3.) In any case, the serial number of the product must match the one in the purchase slips. 4.) It must be accompanied by the delivery note or invoice issued together with the product to be returned. 5.) The product must be perfectly packed to avoid damage and incidents in transport. In the cases it is detected that the returned product has been improperly manipulated by the client
Exceptions to the right of withdrawal
The right of withdrawal in the purchase of the following products will not be applied: • Products acquired for professional use or distribution. • Nor will the right of withdrawal proceed in the case of customers who are not considered consumers and / or who act within an area of business or professional activity. • Products that, for reasons of hygiene, have been used by the recipient. • Products that have been made according to the buyer's specifications or that are clearly personalized.
In the case of return for withdrawal, the full costs of transportation and management are borne by the consumer.
If the return is due to damage to the product, or defects in it, the costs will be borne by the seller. In this case, you must contact the customer service phone number to receive instructions on how to proceed. In case of not following these instructions for the transport of the product, the charges will be paid by the client.
The refund of the amount will be made in the same way in which the payment was made, except when the payment was made by entering in cash in our bank account, in this case the refund by bank transfer.
The supplier will proceed to return the corresponding amount within a maximum period of thirty days from the receipt of the returned merchandise.